The 14-Day Sleep Guarantee (from our Terms of Service): “We guarantee that your baby will sleep 8–12 hours through the night within 14 days of consistent, correct implementation of your sleep plan.” Should that not happen, the family is refunded in full.
- When a baby is under 10 weeks old, the 14-day clock begins on the 10-week birthday. You don’t have to wait to begin, though: we lay the foundations from the newborn stage onward.
- Night feeds are handled according to your baby’s age, and the details are written into your custom plan.
- We keep coaching naps and night wake-ups, with no time limit, until they are solid (this is the Naps & Wake-Ups Guarantee — a promise of continued support rather than a refund).
How we define “sleeping through the night”
We mean one overnight stretch lasting 8–12 hours. To graduate from the program, a baby needs seven sleep-throughs and then 14 or more nights in a row — the bar is lasting sleep, not a single good night.
The reason we offer a refund at all
A refund guarantee puts our incentives where yours are: we get paid for results, not for handing over a plan. It’s also the reason a free consultation can sometimes end with “we don’t think we can help your baby” — we only take on a family when we expect to deliver.
Common questions
What, precisely, does the 14-Day Sleep Guarantee promise?
“We guarantee that your baby will sleep 8–12 hours through the night within 14 days of consistent, correct implementation of your sleep plan.” If that isn’t the outcome for your baby, you get a full refund.
When does the 14-day window begin?
It starts on your plan’s first night, provided your baby is at least 10 weeks old. If your baby is younger, the clock begins on the 10-week birthday instead.
Does the guarantee include naps?
We coach naps and night wake-ups with no time limit until they are solid. That commitment is the Naps & Wake-Ups Guarantee — it promises continued support, not a refund.
What counts as “consistent, correct implementation”?
It means following your written plan every night and reporting back to your coach each day on how it went, so the plan can be fine-tuned. That is exactly why daily check-ins exist: they let the team see whether the plan is being carried out and whether it is working.
Ready to solve this for your baby?
Actually Sleeping offers 1:1 coaching: Dr. Sam writes a sleep plan for your baby, we coach you bootcamp-style before the first night, and we check in daily until it is working. We’ve coached 700+ families, collected 129 video reviews, and back it all with a written guarantee: 8–12 hours through the night within 14 days, or a full refund.